Drive-In FAQ
Our company's foundation is built on our values, which distinguish us, and guide our actions. We conduct our business in a socially responsible and ethical manner. We respect the law, support universal human rights, protect the environment and benefit the communities where we work. It is our passion to entertain while representing the diverse talents of our society.
Cancellation Policies
Drive-in Cinema
Events happen rain or shine. There are no refunds.
In the event of high-winds or poor visibility we:
A) Postpone the show before gates open. In this circumstance a new date will be provided and tickets will be honoured for the new showing. If you can not attend the new date, credit will br provided for a future show or a refund will be issued.
B) If the event has started, and we have to stop, everyone will receive a refund automatically to the original payment method. While refunds will be made immediately, it may take several days for your financial institution to post the payment.
Regretfully, we can not offer refunds for concessions purchased.
House Rules
Drive-ins
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Please no outside food or drink.
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Walk-ins for drive-ins are not allowed, everyone must come through the gate in a vehicle
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larger vehicles and open hatches to be parked on the sides and rear.
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no sitting on roof tops
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leave your headlights off during the movie
General
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wear footwear and shirts
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no smoking or vaping on premises
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don't raise your voices or use profanity to disturb others
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no video recording of copyrighted material (the movie)
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no open fires, cookouts or fireworks
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follow municipal rules and laws
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please clean up and remove your garbage
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we will not tolerate hate speech, acts of aggression or other abbusive behaviours.
Open-Air Cinema
Events happen in all sorts of weather conditions. Please dress accordingly for outdoor conditions; dress n layers, bring blankets. If it is too wet, or reasonably uncomforatbale to watch a film outdoors we will announce ether:
A) Cancelation of the event. All guests will receive an automatic refund to their original payment method. Please note, while we process refunds immediately, your financial institution may take several days to post the refund.
B) Postponement. If we can offer the film again in your neighbourhood we will make every effort to do so. In this case your ticket will be honoured for the new showing. If you can not make the new date, we will happily refund your ticket.
Calls on outdoor films typically happen by 4 PM of event day. We make announcements on social media and on our website. Ticketed guests will recieve an email update to the email provided when purchasing tickets.
In the unlikely event that we have to cancel an in-progres show we will automatically refund online or credit card purchased tickets to your card. If you paid cash, or debit in-person you will need to wait at the box office for a refund if it is safe to do so. If it is unsafe to wait (which it likely would be in this circumstance) we will announce a time and pace to receive cash refunds, please hold onto your ticket(s).